Live Scan

Section I
Live Scan Overview

MEPS Guidance Counselors will not enlist anyone without Live Scan Results or approved ETP.

Recruiting personnel will not submit fingerprints on applicants solely to ascertain if they are morally qualified for enlistment. Furthermore, RRNCOs will not fingerprint themselves, family members (not processing for enlistment) or other Recruiters. Soldiers awaiting shipment will not be fingerprinted for any reason, except when instructed by NGB Accession Suitability Office (ASO).

Everything in the Live Scan process is timestamped and RSID recorded. Failure to follow the proper sequence will be dealt with as a Recruiter Impropriety (RI).

It is permissible to build an applicant's packet in one box and capture/transmit their fingerprints in another box. However the sequence of events must still be followed.

All applicants are to be fingerprinted and the results returned prior to being projected for processing at MEPS. The only exception to the rule is in cases where fingerprints cannot be captured due to equipment failure, network issues, or inclement weather and it makes more sense to take the applicant to MEPS prior to having the fingerprints captured. In these rare cases, an exception can be granted by the ASO to project the applicant for MEPS processing and enlistment and capture the fingerprints there.



Section II
Live Scan Sequence

1. APPLE-MD Applicant
The applicant must have a status of "Applicant" in Recruiter Zone (RZ) and agree to enlist.
  • It is imperative that the correct Social Security Number (SSN), Name, Place of Birth, and Date of Birth be entered for the applicant in RZ and Live Scan. Verification must be done by reviewing source documents. If applicable, use married name rather than maiden name.
  • Fingerprints submitted with incorrect data will not return to applicant's Electronic Record Management (ERM).

2. Complete Live Scan Authorization (LSA) Form
RRNCO and applicant must complete Live Scan Background Authorization Form prior to capturing fingerprints.
  • The Applicant must disclose all charges/offenses/violations/UCMJ actions on the LSA Form.
  • The Applicant will not touch a Live Scan machine until the LSA Form is complete and uploaded to RZ.
  • If scan is unavailable or IKROme is down, capture an electronic record of form by photo. Upload form ASAP.
  • Upload form in RZ to EBC Release. Refer to Upload Form Screenshot.
  • 17 year old applicants do not require parental permission. LS may be completed up to 30 days prior to the 17th birthday.
  • A RRB BN Ops Suitability Review is required for the following administration errors with the LSA Form (IAW ASO Suitability Manager training). Refer to Live Scan Suitability Authorities.
  • LSA is not signed by applicant and/or by recruiter.
  • LSA is not dated.
  • Recruiter scanned in the wrong applicant's LSA.
  • Live Scan Results present in record from other component (SON 676G) prior to LSA completion.
  • LSA not uploaded prior to LS Results posting and No Record returned.
  • LSA not uploaded prior to LS Results posting and Record returned with charge(s) not requiring a waiver.

3. Capture Fingerprints
Review Live Scan Instructional Video.
  • Fingerprint applicants only one time with Live Scan, with exception as noted below.
  • Captured prints will be stored under the History tab for 120 days.
  • Refer to Data Tab Instructions.

4. Project Applicant
The applicant must be projected at least one time in order for Live Scan Results to be returned. If the applicant has never been projected, execute a projection as per Live Scan Projection Screenshot.

5. Transmit Fingerprints
Review Live Scan Instructional Video.
  • Use VPN for Live Scan submission.
  • Review Submission tab. All submissions should show as Transmitted OK. Refer to common Error Messages.
  • Both the Live Scan and Transmission Manager Applications must be open at the same time when submitting. DO NOT close either application until you see the message "SMTC transmission successful" in the Transmission Manager. If it takes more than 20-30 seconds, you may have a weak or bad internet connection. If so, switch to one of the other connection entries in the Cisco AnyConnect.

6. Complete Background Investigation
Complete background investigation IAW current regulations.
  • Complete all police, court, probation, and other background checks as necessary. All violations of any level, to include traffic, will be listed in the Moral Screening Criteria in RZ with dispositions.
  • The law violations will be considered as self admitted offenses and will remain in RZ regardless of Live Scan results.
  • IAW AR 601-210 para 2-11, any applicant who discloses a minor non-traffic violation or above must have DD369s everywhere the applicant has lived, worked, and attended school for the past three years.

7. Live Scan Results Returned
Results are normally returned within 48 hours and will populate in the ERM under the Waiver folder. Refer to Live Scan Results Screenshot. Results are required prior to MEPS enlistment except as noted below. Possible results are:
  • Live Scan Error: Prints Unclassifiable. Refer to Screenshot. Need to reprint. Follow reprint procedure below.
  • Live Scan Results: No Record. Refer to favorable results below.
  • Live Scan RAP: RAP Sheet showing charges. Refer to favorable/unfavorable results below as appropriate. If a RAP sheet returns with no charges listed, send unencrypted email to usarmy.knox.ngb.mbx.arng-accessions-suitability@mail.mil with the applicant’s name and PRID. The RAP sheet will be returned to the ASO from OPM.

ASO Guidance:

  • Results with incorrect Name may be used.
  • Results with incorrect SSN (one digit off) or incorrect Date of Birth may be used.
  • Results with more than one digit off require new submission with corrected data. ETP to continue processing may be submitted.
  • RAP sheet with Deported Alien are clear to continue processing with I-551 card issued after date of deportation.

8. Live Scan Results Not Returned / Not Transmitted
If results do not return to ERM after 48 hours, the Live Scan Report can be accessed in IKROme by selecting "Report Management Zone" (RMZ), "GCR Processing" and double click "Live Scan Report". Alternate method is to access the BI Zone Live Scan Report. Refer to appropriate scenario below.

  • Live Scan transmission does not appear on Live Scan Report.
  • OPM has not received fingerprints.
  • Open Live Scan, click "submissions", double click applicant name, and click "YES" to popup, click "Next" to verify SSN is correct, If SSN is incorrect, call ASO with the correct and wrong SSN, DO NOT RETRANSMIT.
  • If SSN is correct, click "Prev", verify that the SON: A760 SOI: A334 and OPAC: DA-EFP (to include the dash). Then "Lock" and "Transmit" only if you made a correction.
  • If no correction was needed, DO NOT TRANSMIT, contact the Accessions Suitability Office (ASO) for assistance. Contact info on IKROme National Guard Bureau.

  • Live Scan transmission appears on Live Scan Report but results have not returned to ERM. Refer to following ASO guidance:

  • Blank. All requests for missing Live Scan results will be sent to usarmy.knox.ngb.mbx.arng-accessions-suitability@mail.mil (no personal emails) with the Live Scan Report attached to the email. The report must show that the FBI Response is blank. Emails received without the Live Scan Report will not be processed and will be returned without action.

  • No Criminal Record. Live Scan results will not be required if the applicant appears on the Live Scan Report and the FBI Response field is populated with "No Criminal Record". The Live Scan Report must be saved as a PDF file and uploaded into ERM "Live Scan Results" (accessed from GCRc).

  • RAP Sheet. Live Scan Report with FBI Response stating "Rap Sheet" means there is a pending RAP sheet. Follow scenarios below:

    - Charges disclosed. Process may continue with suitability exception if applicant has disclosed violation(s) listed in RZ that would trigger a RAP sheet (offense(s) level 200 or higher). Exception requires memorandum from RRC or SGM that meritorious case exists to warrant an exception to allow applicant to continue processing. The memorandum will indicate that the applicant may enlist without RAP sheet results. It will also state that the Soldier will be discharged if any law violation(s) and/or UCMJ action are returned on the RAP sheet (except traffic) that were not disclosed prior to enlistment, regardless of disposition. The memorandum will be uploaded into Memorandum ENTNAC Interview. Upload Live Scan Report as PDF into ERM "Life Scan Results" (accessed from GCRc).

    - Charges Not Disclosed. If the Live Scan Report has "Rap Sheet" and the applicant has no violations or level 100 only in RZ, that applicant cannot enlist until RAP sheet is posted in ERM. ETP is not authorized.

  • Exceptions to Policy. Suitability exceptions to enlist without Live Scan results may be submitted IAW SMOM 15-019 paragraph 3. Exception requires memorandum from RRC or SGM that meritorious case exists to warrant an exception to allow applicant to continue processing. The memorandum will also state that the applicant may enlist without Live Scan results and that if any law violation(s) and/or UCMJ action return from the MEPS RAP sheet (except traffic) that were not disclosed prior to enlistment, the Soldier will be discharged regardless of disposition. The memorandum will be uploaded into Memorandum ENTNAC Interview.

9. Favorable Results
Favorable results are fingerprint results that confirm there are no law violations or that validate the charges that were disclosed prior to the submission of fingerprints. Refer to Live Scan Results Screenshot.
  • Project applicant for MEPS enlistment processing. Results are valid for 180 days.

    Note: OPM requires no more than 120 days between Live Scan and submission of the SF86 for MOSs that require a security clearance. If over 120 days the ASO may notify the RRNCO that a post-enlistment Live Scan resubmission is required.

  • If new law violations/charges are imposed prior to enlistment, the applicant is TDQ. Once charges receive final disposition, fingerprints must be resubmitted. Results must return prior to enlistment.
  • If processing for enlistment does not occur within the 180 day window a new Live Scan submission must be sent.

10. Unfavorable Results
Reference: Live Scan Suitability Authorities
Unfavorable results by definition are charges that return on a Record of Arrests and Prosecutions (RAP) sheet when no law violations were revealed or if additional or different violations return when compared to what was captured on the Live Scan Authorization Form prior to fingerprint submission. State Operations Personnel will apply Suitability Review exception procedures for Live Scan cases involving unfavorable fingerprint results as outlined below.
  • Live Scan applicants who concealed 300 or 400 level offense(s), regardless of disposition, will not be enlisted. A suitability review to determine eligibility will be submitted through GCRc to the ASO. Providing the charge is closed and/or waiverable a control number will be provided to enlist the applicant. No waiting period is imposed to submit the suitability workflow. Review AOC Annex A para 3-1 for documentation required for Suitability Review.
  • Applicants who fail to disclose 200 level offense(s), regardless of disposition, will require police and court record checks IAW AR 601-210 para 2-11a uploaded into ERM prior to the RRB BN Ops approving the Suitability Review in GCRc to allow processing to continue. If waiver threshold is reached, process accordingly.
  • Applicants who fail to disclose 100 level offense(s), regardless of disposition, will require proof of payment for each undisclosed charge uploaded into ERM prior to the RRB BN Ops approving the Suitability Review in GCRc to allow processing to continue.

11. Reprinting Process
If the Live Scan Results show Unclassifiable, RRNCO will need to reprint the applicant and transmit the new fingerprints for processing. Never resubmit the original prints in this case. Refer to Reprint Instructions Para 10. If results again return as Unclassifiable, the recruiter will initiate city, county and state DD369s at the applicant's current residence, employment, school locations and where charges were revealed. State operations will submit Suitability Review via GCRc and state "Request exception to enlist without LS results" in the comments block.

12. Resubmit Process
If the 180 day window has expired or the applicant had new charges prior to enlistment, the original fingerprints will have to be retransmitted. Do not reprint applicant in this case. Refer to Resubmit Instructions beginning in para 10d. Disregard the steps to reprint applicant.

13. MEPS Processing
All applicants are to be fingerprinted and the results returned prior to enlistment at MEPS. Live Scan process does not eliminate the fingerprint submission during MEPS processing.
  • Ensure all applicants who enlist are fingerprinted at MEPS. The fingerprint results from the MEPS submission are still required to be scanned into the applicant's ERM screen under the Core Admin folder in document ENTNAC RAP SHEETS.
  • Retain exceptions will not be authorized for applicants that return with discrepancies between the Live Scan submission and the MEPS submission (when charges are not returned on Live Scan but charges return on the MEPS submission). Soldier discharge procedures for fraud will occur and there will be a six month waiting period to process. Fraud procedures are outlined in the AOC.
    Note: Fraudulent enlistment waiver requires one year wait IAW AOC Annex A Para 4-2 but a 6 month wait IAW AOC Annex A Table 2 and SMOM 17-012 Para 6.

design & development: Fathom Creative, Inc. (fathomcreative.com), Anthony D. Paul (anthonydpaul), Brent Maxwell, Charlie Hoover, Shelli Martinez, Maribel Costa, Efrat Levush